Carrier IQ is an app that allegedly has access to every nook and cranny in the phone and is able to recognize and record virtually every keystroke and button press, including recognizing which websites you visit and what text messages you send. The software maker insists it’s a tool for carriers to monitor network performance. More ...

Telecom carriers raise rates to make more money. But how can they do that in a tough market in which they face competitive pressure to reduce rates? They imitate the airlines. This means keeping the nominal price down but getting more revenue through surcharges and miscellaneous fees. More ...

Other recent articles from Voice Report

Made you look! Of course the deal really does exist, but it’s not quite the type of mobile service you’re used to, and you might expect some serious pushback from business users if you try to switch them to it. More ...

This special FAQ issue of Voice Report is written by Hank Levine, partner at Levine, Blaszak, Block & Boothby, LLP, in response to their recent finding of a major change in AT&T’s pricing strategy for its ACCU-Ring® service. More ...

You can’t go to an industry conference, participate in a forum discussion or read an enterprise wireless publication these days without hearing arguments for the “bring your own device” (BYOD) model. It was only this year that the IRS repealed its rules requiring businesses and users to track personal usage on business devices. No one actually kept the required logs, but it’s a handy milestone to revisit now that the pendulum has swung so far in the opposite direction. More ...