3rd Parties Under Siege
March 5, 2007 (Vol. 28, No. 5)
One growing point of consideration as you weigh independent PBX service providers versus manufacturer-supported companies is the fear of retaliation. In Avaya Inc. v. Telecom Labs Inc., TeamTLI.com Corp. and Continuant Technologies Inc., a suit filed June 2 in a New Jersey federal court, Avaya alleges an infringement of its copyright has occurred [VR 10/16/06].
Continuant VP of Sales Bruce Shelby says his company continues to serve its 600 customers, 80% of which use Avaya PBXs, telecom managers say the manufacturer also has turned off maintenance service permissions (MSPs) on equipment when it finds out they do not have maintenance contracts with approved partners. “There are no practical limitations,” Shelby says. “Only those imposed by Avaya’s anti-competitive behavior and huge amounts of fear uncertainty and doubt that they perpetrate on the marketplace.” (