Title:  Senior Telecom Analyst
Employer:  Froedtert & Community Health
Nickname/Alias: Reb (Rebel)

What I'm Best Known For (in the Telecom World):

Ability to mentor my staff into jobs that pay more money than I make.

Other Primary Areas of Expertise:

Voice, Voice over IP, Video and Audio Conferencing, Contact Centers, Network Design

Summary of Professional Background:

19 years progressive telecom experience.  Specializing in Avaya and Siemens programming; Call Center Design and Development; Business Continuity Planning; Business Requirement Development.

Prediction on the Future of Telecom & Telecom Managers:

Learn how to spell “convergence,” but be a cautious implementer.   Rome wasn’t built in a day, and conversion to IP will take longer than that.  TDM will still be around in some fashion when I retire.

Weirdest Thing People Usually Don't Know about Me:

What you see is what you get…my life is pretty much a matter of public record. 

When I'm not talking or doing something in relation to telecom, I'm usually...

Hunting in antique stores for my stuff for my house.

Book and author I'm currently reading:

The Donegal Women by John Throne
I also keep a word search book on my night stand so I can unwind every night before bed

CD currently or most recently in my car stereo:

Gavin Degraw "Chariot"

The stupidest thing I've ever seen anyone do or say in relation to a phone:

I had a call center agent wait 5 hours to put in a service ticket after she dumped a 20 oz Starbucks coffee on her phone because she was afraid she would get in trouble.  She was in more trouble for not taking calls for 5 hours.