Title:  Manager, Client Services
Employer:  McMaster University
Nickname/Alias:  Paul

What I'm Best Known For (in the Telecom World):

Pushing the limits … "no" is not good enough.

Other Primary Areas of Expertise:

Information Technology Infrastructure Library (ITIL) – currently working on obtaining my Service Manager Certification.

Summary of Professional Background:

Manage the customer-facing technology support teams at the university, including the computer labs which we are currently planning to virtualize.

Prediction on the Future of Telecom & Telecom Managers:

A thing of the past ... telecom managers will evolve into technology managers with telecom being only a small part of their area of responsibilities.

Weirdest Thing People Usually Don't Know about Me:

I enjoy changes ... always looking for ways to improve!

When I'm not talking or doing something in relation to telecom, I'm usually...

talking about or planning how to improve our service to our customers – IT service improvements. 

Book and author I'm currently reading:

The Lost Symbol by Dan Brown

CD currently or most recently in my car stereo:

Kiss from a Rose by Seal but waiting for Jill Scott’s new CD.

Blogs I follow regularly:

None at the moment.