Title:  President & Principal Analyst
Employer:  McGee-Smith Analytics, LLC
Nickname/Alias:  Magoo (kids can be cruel)

What I'm Best Known For (in the Telecom World):

Expertise in Contact Center Technology.  Have covered ACDs, then call centers, now contact centers as an industry analyst since 1990

Other Primary Areas of Expertise:

The world is spinning toward UC and CEBP, and I am spinning to keep up with it. 

Summary of Professional Background:

I’ve spent over twenty five years in the telecommunications industry, the last 16 as an industry analyst.  Prior to being an analyst, I held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. I received a bachelor's degree from Barnard College, Columbia University, majoring in psychology and an MBA, majoring in marketing and MIS, from the Kellogg Graduate School of Management at Northwestern University.

Prediction on the Future of Telecom & Telecom Managers:

Fifty years from now, there will be no telecom.  They’ll just be IT.  We will all have been absorbed into the software business.  Of course, it will probably happen sooner then that, but who can predict exactly when?

Weirdest Thing People Usually Don't Know about Me:

I’m the third of 8 children. 

When I'm not talking or doing something in relation to telecom, I'm usually...

Spending time with family – including 6 nieces and 6 nephews.

Book and author I'm currently reading:

Water for Elephants by Sara Gruen

CD currently or most recently in my car stereo:

Once, Music from the Motion Picture. Includes Falling Slowly, which won the 2007 Oscar for Best Song.

The stupidest thing I've ever seen anyone do or say in relation to a phone:

Helping brother-in-law trouble shoot a fax machine; he had it plugged-in for electrical power but had no network connection – no dial tone – and wondered why it didn’t work.  No concept of how the info was going to get from Point A to Point B.