Title: Telecom Auditing Made in India
Date: 8/31/06 Length: 18:53 Junkies: Jason Huffman, Chuck Taylor, Dan Goorno, Daniel Hughes Topics: - Best-selling book "The World is Flat" isn't just about contact centers.
- Overseas analysts are perfect for projects you can't get to. Lower pay means three pairs of auditing eyes for price of one pair.
- Offloading billing error search sure would make Chuck happy, give him a chance to look at performance-improving technology and apps.
- The big challenge for overseas analysts: Each carrier's invoice is a different flavor that changes monthly.
- Important links mentioned in this podcast: Order The Voice Report and get staffing ratio issue. GSG can be found at www.gsgtelco.com. Learn more about, Telecom Negotiation at www.ccmi.com/negotiate and IPComm 2006 at www.ipcomm2006.com.
- Let Jason know what you think of this episode by writing him at: jhuffman@thevoicereport.com
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