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Title: TEM: RFP or SOL

Date: 5/24/07

Length: 16:04

Junkies: Jessica Gdowski, Robert Lee Harris, Joe Basili and Chuck Taylor

Topics:

• RFI to the whole TEM world, but RFP only to your three or five favorites.
• What not to tell a TEM vendor.
• Best way to price management services: spend not the critical factor.
• SLAs that are realistic to request.
• Web sites mentioned during podcast:
  www.thevoicereport.com
  www.thevoicereport.com/TEM
  

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