Title: The Dating Game: PBX Maintenance Edition
Date: 2/28/07 Length: 15:04 Junkies: Jessica Gdowski, Warren H. Williams, John Baumberger Topics: - More than half of enterprises have considered buying maintenance from a vendor other than the one that sold them the PBX, according to InfoTech research
- Consider independent third-party to supplement self-maintenance efforts – they’re generally less expensive
- Maintenance RFP must-haves: Financial remediation for broken SLAs, certification requirements for techs, free patches and response-time metrics. Watch out for auto-renewal clauses!
- Enterprises increasingly demand product reviews and recommendations
- Other Web sites mentioned in this podcast:
Grade Your Wireless Carrier Survey
Telecom Negotiation Conference
Unified Messaging & Unified Communications webinar
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