Summary: Will mega firms or boutiques dominate the TEM industry? Hear insights from TEM industry insiders Joe Basili and Hank Levine in this episode, hosted by Voice Report'sJessica Gdowski.
In search of a better mousetrap ... is the future of the TEM industry in rollups?
Joe argues that customer service is improving, cites low churn rates
Hank: The road to success is "creative destruction"
Expect new entrants even as TEM market consolidates
How long until big players like IBM stomp out today's leaders?
Web sites mentioned in this podcast: National Summit on Telecom Expense Management: www.temnationalsummit.com
Contact Ellen Crupi for podcast sponsorship opportunities -- ecrupi@thevoicereport.com or (301) 229-6745.
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