Title:  Director of Call Center Operations
Employer:  Bassett Healthcare, Cooperstown, NY

Featured In:
Emergency Notification Wakeup Call, 4/25/07

What I'm Best Known For (in the Telecom World):

Director of a state of the art call center that serves four hospitals and 23 regional sites. 

Other Primary Areas of Expertise:

Health care answering services.

Summary of Professional Background:

Telecommunication industry, operations mgr & director 12 years experience, six years in private sector, six years at a health care institution.

Prediction on the Future of Telecom & Telecom Managers:

Long range planning for diverse ways of communicating with patients and the public at large.

Weirdest Thing People Usually Don't Know about Me:

I’m a pushover inside. 

When I'm not talking or doing something in relation to telecom, I'm usually...

Dog judging for the American Kennel Club events.

Book and author I'm currently reading:

“The Fifth Discipline” by Peter Senge

CD currently or most recently in my car stereo:

Greenwich Meantime-(Celtic Music)

The stupidest thing I've ever seen anyone do or say in relation to a phone:

“Can you connect me with the operator”-(and they were speaking to the operator)